Customer Care Representative

Montgomery, AL

Full Time

Dixie Electric, Plumbing, & Air

Mid Level

Are you looking for a job you can call a career? Want to work for a company that cares about you both professionally and personally?

Since 1908, our family-owned business has earned a reputation for quality work and unmatched customer focus. We are growing and looking for a full-time customer care representative with integrity and professionalism to join our team in Montgomery, Alabama. The position hours will be either 8a-5p or 9a-6p plus an on-call rotation.

This position is full time, Monday-Friday with an on-call rotation that will include weekends.

Who You are:

You have great communication and strong customer service skills.
You work well with a team.
You have excellent work ethic and leadership skills.

What You will be responsible for:

Provide exceptional customer experiences by empowering your customers.
Tailor solutions for both residential and commercial customers which can greatly enhance their product/service enjoyment.
Creating work orders, purchase orders and scheduling jobs.
Ability to navigate through multiple computer applications with speed and accuracy.
Capability to effectively research and identify solutions using computer-based resources.
Aptness to work in a paperless work environment where customer privacy is paramount.
Potential to embrace feedback and coaching to help maximize your potential.
Maintaining a positive, empathetic and professional attitude toward customers always.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Keeping records of customer interactions, transactions, comments and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Completion of administrative task, as assigned.
Ensure customer satisfaction and provide professional customer support.

Who We are:

We believe in Doing the Right Thing
We believe in Service Excellence
We believe in Mutual Respect
We believe in Delivering Happiness
We believe in Safety
We believe in Continuous Improvement and Dedication

Perks:

Competitive Wages
401K Benefits with match program
Paid Holidays
Paid Time Off
Health Plan for team members and their families
Incentive Programs
LegalShield
Marketplace Chaplains
On staff National Certified Counselor
Opportunity for person growth and advancement

Qualifications and Skills:

Minimum of five years’ experience in providing customer service via phone.
The talent to relate to customers in a professional and courteous manner.
Ability to stay calm when customers are stressed or upset.
A strong interest in using and promoting innovation and technology.
Superb attention to detail and multi-tasking ability.
Excellent written, verbal and listening skills.
Computer skills, specifically the ability to use Microsoft Office
Self-motivation to work under his/her own initiative.
The ability to work under pressure.
An interest in ongoing personal development through training and coaching.
The capability to maintain excellent attendance and adherence to assigned work schedules.
The aptness to type 30+ words per minute.
Must pass state, federal and criminal background check
Must be at least 18 years of age or older.
Enjoy being part of a team.

Dixie is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable. Dixie will not discriminate against applicants based

on race, color, religion, national origin, sex (including pregnancy and gender identity), sexual orientation, genetic information, or because they are an individual with a disability or a person 40 years old or older.

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Thanks for visiting our Career Page. Please review our open positions and apply to the positions that match your qualifications. Dixie Electric, Plumbing & Air is always looking for good candidates to add to our team.

Customer Care Representative

Apply for this position

Thanks for visiting our Career Page. Please review our open positions and apply to the positions that match your qualifications.

Dixie Electric, Plumbing & Air is always looking for good candidates to add to our team.